Texas community resource
Formal Utility Complaint Filing
Public Utility Commission of Texas
Formal docketed complaint process for qualifying disputes involving a regulated electric, water, sewer, or telecommunications provider.
How to get help
Review the formal complaint guide and Rule 22.242, complete the formal complaint form or an equivalent pleading, identify the parties and requested relief, include the required informal-complaint information or basis for an exception, file it through the Commission's authorized filing method, and provide required service to the respondent and other parties.
Who this service helps
A person or entity with a complaint against a utility or other respondent within the Commission's jurisdiction who satisfies the procedural prerequisites in PUC Rule 22.242.
Where this service is available
Service area: Utility customers and other affected persons statewide whose dispute falls within Public Utility Commission jurisdiction, including qualifying matters in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Commission provides a formal complaint form, filing guide, and procedural rule for a complainant seeking adjudication of a utility dispute after or instead of informal handling when the rule permits.
Other resources that may help
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