Texas community resource
Utility Consumer Complaint Process
Public Utility Commission of Texas
Consumer complaint intake for eligible disputes with regulated electric, water, sewer, or telecommunications providers.
How to get help
Review the official complaint process and use the online complaint form. Identify the utility and service type, provide contact and account information, describe the issue and prior contact with the provider, and attach relevant records when available.
Who this service helps
Consumers with a complaint concerning a utility or service subject to Public Utility Commission jurisdiction.
Where this service is available
Service area: Utility consumers statewide where the Public Utility Commission has jurisdiction, including eligible electric, water, sewer, and telecommunications matters in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Commission's Consumer Protection Division receives informal consumer complaints, sends qualifying matters to the provider for a response, and reviews the available information within PUCT authority.
Other resources that may help
Before you contact this provider
CVF Community Connect provides resource information for public convenience. Availability, eligibility, services, hours, and other details may change. CVF Community Connect does not guarantee eligibility, availability, acceptance, or services provided by listed organizations.
Help us connect more people with resources
Contributions and volunteers help CVF Community Connect research, verify, and maintain public resource information.