Texas community resource
EMS Complaint Intake and Investigation
Texas Department of State Health Services EMS Office
Online complaint intake for alleged violations within the DSHS EMS Office's regulatory jurisdiction.
Information last checked:
How to get help
Use the official online form and provide the complaint nature, complainant contact information, incident dates and location, agency or person involved, and detailed facts. For ambulance transport complaints, include the county and city.
Who this service helps
People reporting conduct by a Texas EMS provider agency or EMS personnel that may violate a requirement enforced by the DSHS EMS Office.
Where this service is available
Service area: Texas licensed EMS provider agencies and certified or licensed EMS personnel statewide, including incidents and ambulance transports in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The EMS Office accepts complaints about provider agencies or EMS personnel, contacts complainants when clarification is needed, and investigates allegations within Texas Administrative Code Chapter 157.
Other resources that may help
Before you contact this provider
CVF Community Connect provides resource information for public convenience. Availability, eligibility, services, hours, and other details may change. CVF Community Connect does not guarantee eligibility, availability, acceptance, or services provided by listed organizations.
Help us connect more people with resources
Contributions and volunteers help CVF Community Connect research, verify, and maintain public resource information.