Texas community resource
Private Security Consumer Complaint Process
Texas Department of Public Safety Regulatory Services Division
Written complaint intake for potential private-security industry violations by licensed or unlicensed companies or individuals.
Information last checked:
How to get help
Submit the online form or complete Private Security Complaint Form PSP-22 and mail it to the Regulatory Services Division. Identify the company or person, describe the complaint, and include copies of relevant records.
Who this service helps
People aware of a potential Texas Occupations Code Chapter 1702 or related administrative-rule violation by a licensed or unlicensed private-security company or individual.
Where this service is available
Service area: Licensed and unlicensed private-security companies and individuals operating in Texas, including activity in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
Regulatory Services Division staff review and evaluate complaints alleging criminal or administrative violations within the Texas Private Security Program's authority.
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