Texas community resource
Case-Specific Question and Complaint Review
Texas Department of Family and Protective Services Office of Consumer Affairs
Public complaint and inquiry channel for case-specific concerns involving Department of Family and Protective Services programs.
Information last checked:
How to get help
Use the official Case-Specific Question and Complaint Form. Provide contact information, the case or people involved, the DFPS program, a clear description of the concern, prior resolution efforts, and the help requested.
Who this service helps
People with a question or complaint about a specific DFPS case or service who can provide enough information for the agency to identify and review the matter.
Where this service is available
Service area: Texas DFPS programs and case-related concerns statewide, including cases, services, and complainants connected to the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Office of Consumer Affairs receives case-specific questions and complaints, reviews the information provided, and routes or addresses concerns through the applicable DFPS program process.
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