Texas community resource
Vehicle Dealer Complaint Investigation
Texas Department of Motor Vehicles
Online complaint investigation for alleged violations by Texas-licensed vehicle dealers.
Information last checked:
How to get help
Use the Motor Vehicle Dealer Online Complaint System. Follow the form instructions and provide the sales contract and other dealer documents; include a copy of the advertisement for an advertising complaint. Call the listed number for filing trouble or enforcement-process assistance.
Who this service helps
Consumers or vehicle dealers with a complaint about a Texas-licensed vehicle dealer's sales practices or other conduct within TxDMV authority. Defective-vehicle complaints use the separate Lemon Law process.
Where this service is available
Service area: Statewide Texas complaints against licensed vehicle dealers, including transactions and dealers in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
TxDMV investigates complaints concerning dealers licensed to sell vehicles in Texas. When evidence shows a violation of a law the agency enforces, it may begin an administrative enforcement action against the person or entity.
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