Texas community resource
Prepaid Funeral and Perpetual-Care Cemetery Complaint Process
Texas Department of Banking
Regulatory complaint review for covered prepaid funeral contracts and perpetual-care cemeteries.
Information last checked:
How to get help
Complete the Non-Depository Supervision Consumer Complaint Form or submit a written complaint. Include the entity, office location, chronological facts, names, dates, and copies of supporting documents. For a cemetery matter, include the garden and section or space details when available. Submit by mail, delivery, email, or fax.
Who this service helps
Complaints about prepaid funeral contract sellers or perpetual-care cemeteries regulated by the Department. Funeral establishment services and funeral-director conduct go to the Funeral Service Commission, while insurance products funding prepaid contracts go to the Department of Insurance.
Where this service is available
Service area: Statewide Texas complaint process for covered prepaid funeral contract sellers and perpetual-care cemeteries, including matters in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Department regulates entities selling prepaid funeral benefit contracts and perpetual-care cemeteries within its jurisdiction. It reviews written complaints, seeks a response, and may request corrective action when a statutory violation is identified.
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