Texas community resource
Money Services Business Complaint Process
Texas Department of Banking
Written complaint review and possible corrective-action process for regulated money transmission, payment-instrument, and currency-exchange businesses.
Information last checked:
How to get help
Complete the Non-Depository Supervision Complaint Form or write a complaint letter. Identify the entity and office, describe events chronologically with names and dates, and include legible copies of supporting evidence; do not send originals. Submit by mail, delivery, email, or fax.
Who this service helps
Consumers with a complaint against a money services business supervised by the Texas Department of Banking. Check cashers are not covered by this process and are referred to the Attorney General's Consumer Protection Division.
Where this service is available
Service area: Statewide Texas complaints about money services businesses supervised by the Department, including consumers in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Department supervises non-bank businesses that sell checks, drafts, money orders, or other instruments for transmitting or paying money and certain businesses offering currency exchange. It reviews complaints, obtains a response from the supervised entity, and may request corrective action when a violation is identified.
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