Texas community resource
State-Chartered Credit Union Complaint Assistance
Texas Credit Union Department
Regulatory complaint assistance for unresolved problems with a Texas state-chartered credit union.
Information last checked:
How to get help
First complain directly to an officer of the credit union. For credit-report issues, first dispute the information with the applicable credit bureau. If unresolved, submit the online form or send the complaint by mail, email, or fax with the requested account, transaction, narrative, requested resolution, and supporting information.
Who this service helps
Members or other consumers with a complaint about a Texas state-chartered credit union regulated by the Department. Federally chartered or out-of-jurisdiction credit unions use another regulator.
Where this service is available
Service area: Statewide Texas consumer assistance for Texas state-chartered credit unions, including members in the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
The Department reviews complaints against state-chartered credit unions and may require compliance when a specific legal or regulatory violation is identified. Errors or misunderstandings may be resolved voluntarily through the credit union's response.
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