Texas community resource
Insurance Complaint Help Line and Filing Process
Texas Department of Insurance
Help-line guidance and complaint intake for problems with insurance companies, agents, and adjusters regulated by Texas.
Information last checked:
How to get help
Call the Help Line for guidance or select the applicable insurance type on the official complaint page and use the online complaint system. For many complaints, first contact the insurance company. Supporting documents may be uploaded, and consent may be required so TDI can share information with the company or person named in the complaint.
Who this service helps
Consumers with questions or complaints involving insurance companies, agents, or adjusters regulated by TDI. TDI cannot resolve every dispute and does not handle complaints against unrelated service providers such as body shops, contractors, or roofers.
Where this service is available
Service area: Statewide Texas insurance consumer assistance, including residents of the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
Location and contact
Source and verification
Source: Public-source listing
Information status: Source freshness recheck recommended
Public-source details may be outdated. Confirm current information with the provider.
About this service
TDI answers insurance questions, guides consumers through filing complaints, and accepts complaints concerning health, auto, homeowners, renters, title, flood, life, annuity, and other insurance matters within its authority.
Other resources that may help
Before you contact this provider
CVF Community Connect provides resource information for public convenience. Availability, eligibility, services, hours, and other details may change. CVF Community Connect does not guarantee eligibility, availability, acceptance, or services provided by listed organizations.
Help us connect more people with resources
Online donations are not available at this time. Volunteers can still help CVF Community Connect research, verify, and maintain public resource information.