Texas community resource
Child Support Ombudsman Complaint Program
Office of the Attorney General of Texas Child Support Division
Ombudsman complaint process for dissatisfaction with Child Support Division service or employee behavior affecting a customer.
Information last checked:
How to get help
First raise the concern with the serving staff member or unit manager. To make a formal complaint, complete Child Support Complaint Form 1600 or submit a written complaint to the field office handling the case; include identifying case information and a clear description.
Who this service helps
Customers of the Texas Child Support Division with a complaint about the standard of service or employee behavior. General case inquiries use the division's ordinary customer-service channels.
Where this service is available
Service area: Texas Child Support Division customers statewide, including parents and cases connected to the Central Texas counties.
A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.
About this service
Field and regional ombudsmen receive and track written complaints, investigate service or conduct concerns, provide status updates, and escalate unresolved matters to the State Office Ombudsman.
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