Texas community resource

Consumer Complaint Process

Office of the Attorney General of Texas Consumer Protection Division

Public complaint intake concerning suspected violations of Texas consumer, privacy, or charities laws.

TexasLegal AssistanceStatewide Texas consumer-protection complaint intake, including consumers in the Central Texas counties.

Information last checked:

How to get help

Submit the online consumer complaint or complete the paper complaint form and mail it with copies of relevant supporting documents. Do not send original documents. The complaint and information provided may be public records and may be sent to the business named in the complaint.

Who this service helps

Texas consumers reporting a business or individual for suspected consumer-law violations. The office does not act as the complainant's personal attorney or obtain individual refunds or damages.

Where this service is available

Service area: Statewide Texas consumer-protection complaint intake, including consumers in the Central Texas counties.

A service area describes where help is offered or who may be served. It is not necessarily the organization’s physical location.

About this service

The Consumer Protection Division accepts and reviews consumer complaints, uses reported information to investigate possible violations of consumer laws, and may bring enforcement actions on behalf of the state.

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